Terms of Use

These Terms of Use govern your access to and use of kumbhgangaretreat.com and any bookings made through it, operated by Kanak Kalash & Group ("we", "us", "our"). By using this website or making a booking, you agree to these terms.

1. Bookings & Reservations

All bookings are subject to availability at the time of confirmation. A booking is confirmed once payment (in full or as a deposit, as specified at checkout) has been received and you receive a booking reference (e.g. KGR-XXXXXXXX) by email or WhatsApp. Standard check-in is 2:00 PM and check-out is 11:00 AM, subject to availability for early/late requests.

2. Pricing & Payment

Room rates vary by season (basic, normal, and peak Kumbh Mela periods) and are displayed at the time of booking. All prices are in Indian Rupees (₹) and are subject to applicable taxes (GST) unless otherwise stated. We accept payment via Razorpay (cards, UPI, net-banking), bank transfer, QR code, or offline arrangement confirmed via WhatsApp.

3. Cancellations & Refunds

Cancellation requests can be submitted through the "Find My Booking" tool on this website or by contacting us directly. Approved refunds are processed within 3–5 business days to the original payment method. Cancellation charges, if any, will be communicated at the time your cancellation is processed, and may vary depending on how close to your check-in date the request is made. See our full Cancellation & Refund Policy for the detailed schedule.

4. Guest Conduct

Guests are expected to treat our staff, property, and fellow pilgrims with respect. We reserve the right to refuse or discontinue service to any guest engaging in unlawful, unsafe, or disruptive behaviour, without refund, in accordance with applicable law.

5. Reviews & User Content

By submitting a review or other content through this website, you confirm it is your genuine experience and grant us the right to display it publicly on this site. We reserve the right to moderate, edit for length, or decline to publish any submitted review.

6. Intellectual Property

All text, images, and branding on this website are the property of Kanak Kalash & Group unless otherwise credited, and may not be reproduced without permission.

7. Third-Party Services & Links

This website uses third-party services (including Razorpay for payments and WhatsApp for messaging) and may link to external sites (such as OTA booking platforms). We are not responsible for the content, policies, or practices of third-party services or websites.

8. Limitation of Liability

While we make every effort to ensure the accuracy of information on this website, we do not guarantee it is error-free. To the extent permitted by law, we are not liable for indirect or consequential losses arising from your use of this website or your stay with us.

9. Governing Law

These terms are governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts of Nashik, Maharashtra.

10. Contact Us

Questions about these terms can be sent to Info@kumbhgangaretreat.com or +91 99366 33567.