Last updated: 14 July 2026
This policy explains how cancellations, refunds, and rescheduling work for bookings made through kumbhgangaretreat.com or directly with Kumbh Ganga Retreat (operated by Kanak Kalash & Group). It applies alongside our Terms of Use.
1. How to Cancel
You can request a cancellation in any of these ways:
- Use the "Find My Booking" tool on this website with your booking reference (e.g. KGR-XXXXXXXX) and registered email/phone, then select Cancel.
- Email Info@kumbhgangaretreat.com with your booking reference.
- Call or WhatsApp our reservations team at +91 99366 33567.
A cancellation is only effective once you receive written confirmation (email or WhatsApp) from us — please don't assume a request has gone through until you see that confirmation.
2. Standard Cancellation Schedule
Outside of Amrit Snan / peak Kumbh Mela dates (see Section 3), the following applies from your scheduled check-in date:
- 7 or more days before check-in: Full refund, less any payment-gateway processing charges.
- 3–6 days before check-in: 50% refund.
- 0–2 days before check-in, or no-show: Non-refundable.
Approved refunds are processed within 3–5 business days to your original payment method (or original UPI/bank account for offline payments).
3. Amrit Snan & Peak-Period Bookings
Because rooms during the three Amrit Snan dates (2 August 2027, 31 August 2027, and 11–12 September 2027) and the surrounding peak Simhastha period are in exceptionally limited supply, bookings for these dates are non-refundable once confirmed. If you're unable to travel, we will do our best to help you rebook your stay for alternate dates (subject to availability) or transfer the booking to another guest — contact us as early as possible so we can explore these options.
4. Group & Long-Stay Bookings
Bookings of 4 rooms/beds or more, or stays of 7 nights or longer, may carry different deposit and cancellation terms. These will always be communicated to you in writing (email or WhatsApp) at the time of booking and take precedence over the standard schedule above.
5. Changes & Rescheduling
Requests to change dates, room type, or guest count are treated as a modification, not a cancellation, and carry no cancellation charge — subject to availability at the new dates and any difference in room rate. Requests made within 48 hours of check-in are handled on a best-effort basis and may not always be possible.
6. Cancellations Initiated By Us
In the rare event we must cancel a confirmed booking (for example, due to circumstances beyond our control), you will receive a 100% refund of amounts paid, or — if you prefer — help rebooking equivalent accommodation for alternate dates.
7. Force Majeure
If a stay cannot proceed due to events beyond either party's reasonable control — including government or administrative restrictions on Kumbh Mela access, natural disasters, or public health directives — we will work with you in good faith on a full or partial refund, rebooking, or credit toward a future stay, considered case by case.
8. Bookings Made Through Other Platforms
If you booked via Airbnb, MakeMyTrip, Booking.com, Goibibo, Cleartrip, Expedia, or another OTA, that platform's cancellation and refund policy applies instead of this page — please check your booking confirmation from that platform, or contact their support directly.
9. Contact Us
Questions about a specific cancellation or refund can be sent to Info@kumbhgangaretreat.com or +91 99366 33567 (24×7 concierge).