Privacy Policy

Kumbh Ganga Retreat (operated by Kanak Kalash & Group, "we", "us", "our") respects your privacy. This policy explains what information we collect through kumbhgangaretreat.com, how we use it, and the choices you have.

1. Information We Collect

We collect information you provide directly when you use this website, including:

• Booking details — name, email, phone number, check-in/check-out dates, room preference, number of guests, and special requests.
• Contact form and enquiry submissions — name, email, phone, and your message.
• Newsletter subscriptions — name and email address.
• Reviews — your name, rating, and review text, optionally linked to a booking reference.
• Waitlist and Ujjain 2028 pre-registration submissions — name, email, phone, and stay preferences.
• Payment information processed for confirmed bookings (see Section 3 — we do not store your card or UPI details ourselves).

2. How We Use Your Information

We use the information collected to: process and confirm your booking; communicate with you about your reservation, enquiry, or cancellation request; send booking confirmations and invoices via email and WhatsApp; respond to contact form messages; send newsletter updates (only if you subscribed, and you may unsubscribe anytime); moderate and publish guest reviews; and improve our services and website.

3. Third-Party Services

We use trusted third-party providers to operate this website, each of which processes data under its own privacy terms:

• Supabase — secure database hosting for bookings, enquiries, and reviews.
• Razorpay — payment processing for online bookings. Card, UPI, and net-banking details are handled directly by Razorpay under RBI-compliant security standards; we never see or store your full payment credentials.
• EmailJS — delivering booking confirmation and enquiry emails.
• WhatsApp Business — for booking confirmations and support conversations you initiate.
• Cloudflare — website security, performance, and content delivery.

4. Cookies & Local Storage

This website uses your browser's local storage (not third-party tracking cookies) to remember in-progress bookings on your own device, so you don't lose your details if you navigate away mid-booking. This data stays on your device and is not shared with anyone beyond what you explicitly submit.

5. Data Retention

We retain booking and enquiry records for as long as reasonably necessary for accounting, legal, and customer-service purposes. You may request deletion of your personal data at any time, subject to records we are legally required to keep (e.g. financial transaction records).

6. Your Rights